to announce consumer assistance programs for our credit card and mortgage customers. We were one of the first banks in the U.S. We offered childcare and in-home care options and enhanced health and education resources and provided special compensation to help ease the financial burden for 75,000 colleagues. Within days, we had nearly 200,000 of our colleagues up and running at their kitchen tables and home offices. When shelter-at-home orders were issued last March by governments around the globe, we undertook a massive effort to keep our employees safe while serving our clients seamlessly. That financial stability enabled us to do many things to catalyze the recovery without jeopardizing our own safety and soundness.įrom the onset of the pandemic, we acted swiftly.
Entering the pandemic on a solid footing from a capital and liquidity perspective gave us the resources we needed to support our colleagues, customers, clients and communities during the sharpest economic downturn since the Great Depression. I'm proud to say we have done that, by every measure. From the beginning, I was determined to see that Citi not merely manage through but emerge stronger from the pandemic - and that, in addition to serving as a source of strength for our clients, we seize the opportunity to help lead the relief and recovery and remind the world of the invaluable role that Citi plays as a global bank. It was a year filled with immense pain and uncertainty but also courage and purpose - and we can take heart that even as it did its worst, the global pandemic has brought out the best in us.Ģ020 was a year that tested Citi like never before. Never could I have imagined that my final year as CEO of Citi would be consumed by a once-in-a-century health crisis that would upend the global economy and the lives of everyone on our planet. Corbat Chief Executive Officer October 2012 - February 2021 In billions of dollars, except per-share amounts, ratios and direct staffĭiluted EPS - Income from Continuing Operationsġ Please see Key Capital Metrics on page 4. When we do these things well, we make a positive financial and social impact in the communities we serve and show what a global bank can do. We ask our colleagues to ensure that their decisions pass three tests: they are in our clients' interests, create economic value, and are always systemically responsible. We strive to earn and maintain the public's trust by constantly adhering to the highest ethical standards. If we fall short, we will take decisive action and learn from our experience. These capabilities create an obligation to act responsibly, do everything possible to create the best outcomes, and prudently manage risk. We provide financing and support to governments at all levels, so they can build sustainable infrastructure, such as housing, transportation, schools and other vital public works. By lending to companies large and small, we help them grow, creating jobs and real economic value at home and in communities around the world.
We work with companies to optimize their daily operations, whether they need working capital, to make payroll or export their goods overseas.
We advise people on how to invest for future needs, such as their children's education and their own retirement, and help them buy securities such as stocks and bonds. We protect people's savings and help them make the purchases - from everyday transactions to buying a home - that improve the quality of their lives. We are Citi, the global bank - an institution connecting millions of people across hundreds of countries and cities. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities.
Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. What You Can Expect From Us and What We Expect From OurselvesĬiti's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. A Mission of Enabling Growth and Progress